Custom Tuning (OTS maps, Etuning, dynotuning)
Freektune custom tuning is a non-tangible irrevocable good, therefore we do not issue refunds on any tuning services. The purchase can only be canceled prior to any work being done on the tune. Once the email is sent from the customer, we have started working on the custom tune file, and the purchase is finalized, therefore non refundable. All custom tuning is non transferable. The custom tune is for the original purchaser of the tune.
All sales are final. Freektune will only accept returns in the case of a manufacturer defect or a warranty related issue. Defective items will be replaced with an identical part. Return shipping costs are the responsibility of the purchaser. A pre authorized return number must accompany any return or delivery will be refused. If you would like to make a return, please email Justin@freektune.com to discuss.
In the rare case a return is accepted, a 20% restocking fee will be deducted from refund/credit. Shipping charges are non-refundable. No returns or exchanges on non-warranted items will be accepted after 30 days of receipt.