Custom Tuning Service (OTS maps, Etuning, dynotuning)
Freektune custom tuning is a service, which is a non-tangible irrevocable good, therefore we do not issue refunds on any tuning services. Once the order is placed and info received for your vehicle, we have started working on the custom tune file, and the purchase is finalized, therefore non refundable. All custom tuning is non transferable. The custom tune is for the original purchaser of the tune.
All deposits made for dyno tune appointments are final. If you miss or cancel your appointment, another deposit will need to be made along with a new appointment.
If the item is brand new in the original box, the restocking fee is 15%. If the item has been opened or taken out of the package, a restocking fee of up to 30% will be due from the customer. Items that are in branded, original packaging and packaged inside of another box need to be returned the same way or they will be subject to the larger restocking fee. Items that have been installed or used are not eligible to be returned. All electrical components including fuel injectors are not eligible for return.
Freektune LLC does not take responsibility for wrongly placed orders. Exchanges will be accepted and all shipping costs will be the responsibility of the customer. Wrongly shipped items will be covered in full by Freektune LLC including shipping costs. You must initiate a return within 30 days of successfully receiving any item, according to its tracking information. Initiating a return can be done through your online account or by contacting us directly. If a refund is due, the refund will be initiated upon approval of the return once it arrives to us. The approval will take up to 48 hours and if approved, the refund will then take up to 5 business days after approval to be placed back into your account that the order was originally paid with.